Returns & Exchanges


We want you to love the product and the size you’ve bought, so we are happy to offer you an exchange or return when you need. Your item(s) must be returned in an ‘as new condition’: unworn, unwashed, with all labels/tags attached in original packaging (keep your undies on until you're committed) within 21 days of purchase.

Please make sure all returned items are well packaged and we recommend shipping with a tracked service as Meraki cannot take responsibility for items damaged or lost in the return transit. Please note, we cannot refund the cost of postage.

How to: 

Before you ship, let us know that you will be returning the item(s) by emailing hello@merakiau.com. If you are requesting an exchange, please check the availability the website and include which items/sizes you would like instead. Please note that Meraki cannot guarantee that exchange items will be available at the time your order is processed; in this case a refund will be issued for the items returned.

Send us the item along with a copy of the receipt. Once we have received the returned product(s), exchanges will be processed within 2 business days and refunds processed within 7 business days. Refunds will be processed to the credit card used for the original transaction.